Reboot your home router/modem on a schedule

On schedule, folks, reboot your router! Though routers are built to constantly be running at all times, a simple tweak like regular power cycling helps with most issues.

Contact Northwind Support

Call us at 613-599-3775 or email us at

Troubleshooting your NorthWind Fixed Wireless

Solutions to common connection issues with your NorthWind Fixed Wireless

Troubleshooting your NorthWind Fiber/DSL

Solutions to common connection issues with NorthWind's DSL / Fibre services.


If you have further questions regarding the services we offer, please send an email to Our staff will be happy to answer.

Lost connection after resetting your Router (Fiber/DSL customers)

You should never press the 'RESET' button on your DSL modem.