How Northwind is responding to COVID-19

How Northwind is responding to COVID-19

With recent schools closures, more people choosing to work from home and with the public’s desire to stay informed we recognize that there will be a spike in Internet usage.  We have recently upgraded one of our fiber links and we always strive maintain greater available capacity than our customers demand.

We ask our valued customers to keep in mind that our Network is a community network that can experience slow-downs due to traffic congestion. You can do your part by being mindful of your own usage.  If at all possible, try to schedule large file downloads to occur overnight.  Here are some examples of what you can do:

  • Schedule computer operating system upgrades.  This includes phones, iPads, Mac, Windows.
  • If you are a gamer, start your downloads after mindnight or before going to bed.
  • Netflix and other Streaming services allow you to download videos for offline viewing.  Try to take advantage of this feature if it is available.
  • If you use Bittorrent, plan to run downloads at night

We are all in this together, and we will do our best to make sure you have fast and reliable internet during this unusual time.  At this point, we have had no reports of COVID-19 infections in our community. Northwind is advising customers that they will have no contact with  our staff other than telephone calls. Our staff will be not be entering any dwellings. Our staff will only do outside work without with no contact with people on premise. Customers will be asked to do the interior work themselves and our staff will make sure their Internet is functioning while on site via telephone conversation only.