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613 599 3775

Frequently Asked Questions

Q.) What is Wireless Internet?
A.) Wireless Internet provides high-speed Internet access through the air without cable, fiber optic or phone line connections, and is as much as 70 times faster than a 56K dial-up modem. We use wireless technologies in the frequencies of 900Mhz, 2.4 Ghz (also known as Wi-Fi), 5.3 Ghz, 5.8Ghz and fiber optic for the Internet feed.

Q.) What does it cost?
A.) See the packages page

Q.) What speed will my home or business be connected at?
A.) The system operates on a fair usage policy. This means everyone gets a fair proportional share of the available bandwith at the time of use. The average speed will depend on the service plan selected by the end user. In short, you can expect average speeds between 1 Mbps and 3 Mbps.

Q.) Will I get technical support?
A.) 1. Yes for the wireless portion. If your service is functioning but your PC or home LAN is not we do not troubleshoot these problems. There are many businesses that you can call for this such as Nerds on Wheels etc. Our support hours are 9 :00 am – 5 :00 pm EST, Monday to Friday. If you call off business hours, please leave a detailed message. Call 613-599-3775

Q.) How do I set up my computer?
A). 1. We do the initial setup but basically we connect a crossover cable or straight through depending on your PC to the “Data In” Port on the POE (power unit, one side will already have the cable going outdoors). We set up your PC Ethernet card to obtain an IP address and DNS server.

Q.) If I have wireless Internet, do I need to keep or use my dial-up account?
A.) No. You may keep the service as a back-up if you like.

Q.) What do I do about my e-mail?
A.) See the instructions listed here (insert link to e-mail setup page)

Q.) Is Wireless Internet secure?
A.) Yes. We take your privacy and security very seriously. There are three issues here; The first issue is the wireless conncetion. The wireless is encrypted so it can not be intercepted from our system yo your home

The second issue is the Internet, which we all connect to whether we use wireless, satellite, cable modems or DSL (phone modem). Most hackers will attack users via the Internet, which as you know is not secure. Generally, a hacker will access your system via a malicious virus or worm that you inadvertently downloaded with an application. It can also come through a security hole in your browser application software, from a website or by opening an e-mail attachment.

We recommend that the customer either purchases or installs a hardware router with firewall to ensure internal privacy from the millions of internet users or us a software based firewall such as the one built-in to Windows XP. Make sure you run an application, which scans your system regularly for threats. Usually the same application will scan your incoming and outgoing e-mails. Keep this software up to date as new threats emerge weekly. Also download the latest pateches for your operating system. In Microsoft Windows, you can set your computer to check regularly for updates. The same goes for virus/worm software.

Never open unsolicited e-mail attachments and be weary of chain e-mails sent with cute programs. When you use a Web Browser to do banking or make other secure online transactions the connection is made via HTTPS and that same date will travel our network in a separate encryption on top of our wireless encryption. The only way for someone to access your passwords is if they trick you in to telling them via a well made e-mail or via phone call or by a program implanted on your PC to record your keystrokes. If you follow the guidelines above, you should have no issues. Dial-up is prone to the same problems, but because the conncetion is temporary you are less exposed.

Q.) Can my service be shared with other Pcs in my home or office?
A.) Yes, with the use of a switch or a router.

Q.) How does this Wireless compare to Bell and Rogers portable Wireless High speed?
A.) Rogers and Bell’s portable systems are tower based only so many areas will not have coverage. As for speed, 1.5 Mbps is an optimistic average and the service requires a 1-2 year commitment.

Q.) Is Internet access unlimited?
A.) Wireless Internet is a full-time connection; your computer is connected 24 hours a day, 7 days a week, 365 days a year. There is no capping.

Q.) Doesn’t noise from handheld phones and microwaves block the communication?
A.) Any device that operates in the 2.4 Mhz frequency has the potential to interfere with our equipment. We take that into consideration when installing our devices.

Q.) Can your wireless network support streaming video and VOIP?
A.) Yes but we do not support these applications as they are too many types and the number of issues for each technology too complex. Generally streaming video and audio (Internet Radio) will be OK especially streaming type.VOIP will work as it is a low bandwidth application but it is subject to some network traffic latency, which can affect its quality. Most applications like Skype will function. However, we do not recommend you disconnect your land based phone line in case of power failures or other network problems. VOIP is best used as a secondary application. We will not support your VOIP service from providers such as Vonage.

Q.) How many computers can I install?
A.) As many as you want but your bandwith will be divided between the computers on your network. So the more computers surfing at the same time the less bandwith you will have.

Q) Can I use VPN?
A) Yes you can. 

Q) Do I get an email account when I signup?
A) We now offer that service.